FRONT DESK GUEST SVC AGENT Job at Premier Resorts Management Inc, Daytona Beach, FL

Z3RLUHg0M2JQSHVPSzhFWjd1dFJWZkN2d2c9PQ==
  • Premier Resorts Management Inc
  • Daytona Beach, FL

Job Description

Job Description

Job Description

Please come join us at our award-winning Holiday Inn Express & Suites Daytona Beach Shores, Florida. We're looking for energetic, non-smoking local candidates.

BASIC FUNCTION

To attain the highest level of service to all hotel guests.

II. SCOPE

Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

III. DUTIES AND RESPONSIBILITIES

1. Sell rooms so as to maximize the average daily rate and occupancy.

2. Check in and out guests in an efficient and friendly manner.

3. Maintain cash bank in order to receive payment and make change.

4. Answer phones within 3 rings.

5. Assist with reservations during each shift as needed.

6. Know all Front Desk policies and procedures, including 100% guest satisfaction.

7. Be knowledgeable of all hotel outlets and hours of operation.

8. Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.

9. Record and process all wake-up calls, and follow up
with supervisor for any opportunities.

10. Ensure all messages and mail is received by the guests.

11. Perform bucket check daily.

12. Maintain a current cash list.

13. Monitor credit card high balances and obtain authorization for high balances.

14. Monitor cash paying guests and maintain credit balances.

15. Honor special room requests requiring pre-blocking.

16. Know Inn Time (computer program for front desk) procedures.

17. Be polite courteous, and helpful to all guests.

18. Use response log to ensure all requests are being met.

19. Maintain all reports needed in event of the computer going down.

20. Know room status at all times.

21. Prepare for group arrivals and departures.

22. Perform daily end of shift deposits and correct "drop" procedures.

23. Follow all policies, procedures and rules as stated in the Employee Handbook.

24. Adhere to safety and emergency policies and procedures.

25. Perform any reasonable request as assigned or directed by management.

Job Tags

Daily paid, Local area, Long distance, Shift work,

Similar Jobs

North Central Surgery Center (10826)

Registered Nurse | Operating Room Job at North Central Surgery Center (10826)

 ...per year.\n FACTS ABOUT NORTH CENTRAL: Opened in 2005, 14 Operating Rooms and 30 Medical/Surgical Patient Rooms. We are conveniently...  ...Qualifications \n \n Graduate of accredited school or professional nursing. \n Three (3) years experience in surgery. \n Current... 

Pro-Vigil Surveillance Services

Talent Acquisition Specialist Job at Pro-Vigil Surveillance Services

 ...and technical teams. You will serve as a strategic partner to hiring managers, ensuring exceptional candidate experiences and consistent...  ...of recruiting metrics and data analysis. Working with offshore (e.g., India) teams is a plus. What Success Looks Like Roles... 

AdventHealth Central Florida

Registered Nurse Operating Room Circulator Job at AdventHealth Central Florida

 ...Off from Day One \n \n\n \n Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)\n \n\n \n Nursing Clinical Ladder Program \n \n\n \n Our promise to you: \n \n\n \n Joining AdventHealth is about being part of something bigger... 

Dow Bay Area Family Young Men's Christian Assoc

Zumba Instructor Job at Dow Bay Area Family Young Men's Christian Assoc

 ...Description Job Description Description: Job Title: Zumba Instructor Status: Part-Time Reports to: Assistant Director ...  ...QUALIFICATIONS: Previous Zumba experience required Red Cross CPR/AED/First Aid certifications required Zumba certification... 

Reubes Plastics Co Inc

Injection Molding Maintenance Mechanic Job at Reubes Plastics Co Inc

 ...Job Description Job Description Injection Molding Maintenance Mechanic This position is responsible for repairing and maintaining production equipment and machinery and for performing tooling changeovers and setups. Essential Duties Include: Tooling changeovers...