Job Description
Overview An established restoration services firm is seeking a General Manager to lead daily operations at its Nashville branch . Rooted in values-driven service, the organization is committed to helping communities rebuild after disaster with professionalism, compassion, and integrity .
This is a leadership role for someone who thrives in a hands-on, fast-paced environment , capable of balancing strategic oversight with operational execution . The successful candidate will guide both field and office teams, support large-loss projects , and play a key role in driving the branch’s growth and profitability .
The Role The General Manager will oversee all aspects of the branch’s operations — from budgeting and staffing to client relationships and claims support. The role requires a blend of leadership, project management, and restoration industry experience . Success in this position means maintaining high service standards, meeting financial targets, and fostering a values-based team culture .
Responsibilities
Lead and implement strategic plans to ensure branch profitability and operational excellence
Manage budgets, monthly cash flow, and profit margins
Oversee performance, staffing, and facility operations, including hiring and annual reviews
Support claims as needed — including estimating or managing large-loss projects
Maintain strong client relationships and represent the business on field sales calls
Handle legal issues, collections, and warranty concerns
Approve invoicing and ensure alignment with client programs and expectations
Foster a culture grounded in accountability, service, and professional growth
Requirements
Bachelor’s degree or equivalent experience
1–2 years of management experience in a relevant industry (restoration, construction, field services, etc.)
Strong leadership, team management, and decision-making skills
Excellent communication and problem-solving abilities
Proficiency with Microsoft Office and industry-specific software
Comfortable working in dynamic environments, including exposure to outdoor elements and job sites
Physically capable of lifting/moving up to 50lbs when necessary
Nice to Have
Previous experience overseeing restoration or insurance claim projects
Familiarity with large-loss estimating and field operations
Understanding of warranty claims and compliance processes
Location Role based in the Greater Nashville Area
Benefits
Competitive base salary + performance-based commission
Leadership opportunity within a mission-driven, growing organization
Opportunities to make a tangible impact on people’s lives during critical times
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